Gladman Creative Designs (Pty) Ltd (“Gladman Creative Designs”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, partners, website visitors, and service users in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, store, share, and protect Personal Information when individuals use our websites, platforms, digital services, applications, client portals, and professional services (collectively referred to as the “Services”).

By using our Services or engaging with us contractually, you acknowledge that your Personal Information may be processed in accordance with this Privacy Policy and applicable laws.

Our Services may contain links to third-party websites or services. These third parties operate under their own privacy policies, and we are not responsible for their information practices.

We may update this Privacy Policy from time to time. Updated versions will be published on our website, and continued use of our Services constitutes acceptance of such updates.

Lawful Basis for Processing Personal Information

In accordance with POPIA, we process Personal Information only where:

• You have provided consent;
• Processing is necessary to deliver services requested by you;
• Processing is required to comply with legal or regulatory obligations;
• Processing protects legitimate interests of you or our business; or
• Processing is necessary for contractual performance.

We process Personal Information only for specific, legitimate, and clearly defined business purposes.

Personal Information We Collect

We collect Personal Information necessary to operate our services and manage client relationships, including:

• Name and surname
• Company or organisation details
• Contact information such as email address and phone number
• Billing and business information
• Social media or professional profile information voluntarily shared
• Project materials or communications you provide
• Any other information voluntarily supplied to us

Payment transactions are typically processed by secure third-party payment providers. We do not store complete payment card details on our systems.

Information Collected Automatically

When you access our website or digital services, we may automatically collect technical data such as:

• Device and browser type
• IP address and approximate location
• Access times and website usage patterns
• Pages visited and referral sources

This information helps improve performance, security, and user experience.

Cookies and Tracking Technologies

We may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience.

Users may disable cookies via browser settings, although certain features may not function correctly if cookies are disabled.

Where legally required, tracking technologies are used only with user consent.

Use of Personal Information

We use Personal Information to:

• Provide and manage services and projects
• Communicate regarding services or support requests
• Process payments and manage contracts
• Improve services and user experience
• Maintain internal records and compliance requirements
• Prevent fraud or security risks
• Conduct marketing communications where consent has been provided

We do not sell Personal Information to third parties.

Sharing of Personal Information

Personal Information may be shared only when necessary, including:

• With trusted service providers supporting business operations
• When required by law or regulatory authorities
• To protect legal rights or prevent fraud or misuse
• Where necessary to fulfil contractual services

All third-party service providers are expected to safeguard Personal Information appropriately.

Direct Marketing Communications

We may send marketing communications only where consent has been provided or an existing business relationship exists.

Individuals may opt out of marketing communications at any time using unsubscribe options or by contacting us directly.

Access to Client Content

Where necessary and permitted by law or contract, we may access client-provided materials solely to:

• Provide or support services
• Resolve technical or service issues
• Maintain system security
• Enforce contractual terms

We treat all client content as confidential.

Information Security

We take reasonable technical and organisational measures to protect Personal Information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to protect all data, no online system can be guaranteed completely secure.

Data Retention

Personal Information is retained only for as long as necessary to fulfil service obligations, comply with legal requirements, or maintain business records.

Data is securely deleted or anonymised once no longer required.

Your Rights Under POPIA

Under POPIA, individuals have the right to:

• Request access to Personal Information we hold
• Request correction or deletion of inaccurate information
• Object to processing in certain circumstances
• Withdraw consent where processing relies on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted through our contact details below.

Cross-Border Data Transfers

Where Personal Information is transferred outside South Africa, we ensure that adequate protection measures are in place consistent with POPIA requirements.